Support
We're here to help.
Have a question about your order, access, or the method itself? Reach out and we'll get back to you within 24 hours on business days.
Common questions
I purchased but haven't received access.+
Check your spam folder for a message from us. If it's not there, email support@nexo.example with the address you used at checkout.
Can I access NEXO on my phone?+
Yes — NEXO works on any modern device with a browser.
How do I request a refund?+
See our refund policy for the full window and process.
Can I share access with my partner?+
Yes. NEXO is meant for both of you.